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Riders With Disabilities

 

The following instructions are intended to help those riders with disabilities in using TRAX, FrontRunner, and fixed-route bus services. For further information on how to make your ride more enjoyable, please see the Rider Rules. To view the Paratransit Services Eligibility Brochure, click here. For more information on UTA accessibility, click here.

*New: How to Ride New Low-Floor TRAX Trains

TRAX Station and Boarding Train

For everyone:

  • ALWAYS be at the platform or at the top of the access ramp ready to board the train
  • Have a valid form of fare payment ready to show upon request
  • Board as quickly as possible and either take a seat or hold on as the train moves quickly
  • At the access ramp, you must ask for specific assistance from the Operator.
  • At the platform, you must push the button to open the train doors. When the button lights, both outside and inside the train, it is active. You must push the button to open the train doors to enter and exit. When the light goes off, the door will not open. Wait for the next train.
  • Please observe all rider rules
Person using the ticket vending machine Person using the ticket vending machine Image of finger pushing button to open doors on train

Physical (mobility devices – wheelchair/scooter):

  • Be ready to board at the top of the access ramp.
  • Stay behind the yellow line and warning strips. Move into the designated seating area – ask the operator to put up seats if needed.
  • Hold on to something for balance as the train pulls away quickly.
  • Operator may ask what destination stop you will need so he/she can be prepared to assist with the bridge plate for you to exit the train.
Image of person in wheelchair boarding the train via the ramp

Limited mobility (ambulatory with cane, walkers):

  • If you cannot safely get up and down the steps, then be ready to board at the top of the access ramp.
  • Stay behind the yellow line and off the warning strip.
  • Move to available seating as safely and quickly as possible
  • If you need specific assistance, ask the Operator
Image of limited mobility person boarding train via ramp

Deaf/hearing impaired:

  • Wait behind the yellow line and safety warning strips.
  • Interior signs announce the next station.
  • Signs at each station identify the location.
  • At the platform, you must push the button to open the train doors. When the button lights, both outside and inside the train, it is active. You must push the button to open the train doors to enter and exit. When the light goes off, the door will not open. Wait for the next train.
Image of people at station with information sign in background


UTA Fixed Route Buses

For everyone:

  • Arrive at bus stop a few minutes before schedule to be ready to board the bus
  • Have fare (pass, token or money) ready
  • If you need assistance from the driver, be specific about your request and ask before the bus begins moving to avoid distracting the driver
  • Board and find a seat as quickly as possible
  • If no seat is available and you are required to stand, take a firm handhold before the bus begins to move
  • Please observe all rider rules

Physical (mobility devices – wheelchair/scooter):

  • When waiting at bus stop, move close to the front of the bus zone, near the bus stop sign.
  • When using ramp, wait until the ramp is ready before attempting to board
  • Using platform lift
  • Securement area (tie downs) – driver will secure wheelchair in the securement area. Additionally lap/shoulder belts are available on request.
  • Use the call strip on seat or lowered pull cord to signal desired stop
  • You may request a courtesy stop to exit the bus at another safe location if a regular stop is not as accessible
Image of person in wheelchair waiting at bus stop Image of person in wheelchair boarding a bus Image of person in wheelchair using nus lift to board bus Image of bus driver attaching tie downs to wheelchair
Image of bus driver attaching tie downs to wheelchair Image of person using the pull cord on the bus Image of person in wheelchair using pull cord on bus

Limited mobility (ambulatory with cane, walkers):

  • When waiting at bus stop, move close to the front of the bus zone, near the bus stop sign
  • Street furniture such as benches and shelters are available at some bus stops
  • Kneeling feature is available upon request
  • Priority seats are available to seniors and persons with disabilities; request assistance from the operator
  • Ask the driver for time to get to seat before leaving stop
  • Use the call strip on seat or lowered pull cord to signal desired stop
Image of person boarding a kneeling bus Image of person using the priority seating on the bus

Blind/visually impaired:

  • Operator announces bus # at front of zone served by multiple routes
  • Operator makes stop announcements
  • Operator should announce additional/specific locations when requested
Image of bus driver making announcements

Deaf/hearing impaired:

  • Communicate in a method most comfortable
  • Sometimes it is best to have your bus stop location clearly written down before you board the bus to show the operator

Cognitive:

  • Ask the driver for specific assistance that meets your needs
  • If needed, write your destination down in advance

UTA FrontRunner "How to Ride Tips"

For everyone:

  • Check the current FrontRunner schedule for the arrival/departure times at your station.
  • Always be at the station platform ready and waiting to board your train.
  • Train Hosts are available to assist you in boarding or exiting at the last car or south end of the train.
  • Have a valid form of fare payment ready to show upon request.
  • Allow extra time if purchasing your fare at the Ticket Vending Machines located at each station platform entrance.
  • Be safe. Use caution and pay attention when you cross the rails.
  • Always anticipate a train - check both directions.
Image of person in wheelchair using the Ticket Vending Machine Image of people on train platform

 

Blind/visually impaired riders:

  • To use the Ticket Vending Machines, Braille and raised print as well as audible instructions are available.
  • Wait on the platform, behind the yellow, tactile warning strip on the edge of the platform to board the train when it comes to a complete stop.
  • Priority or designated seats are available near the train entrance.
  • The operator makes ADA stop announcements when leaving the station and before arriving at the next station.
Image of sight impaired person using Ticket Vending Machine Image of sight impaired person on train platform Image of train operator making ADA announcements

 

Riders with limited mobility:
(people who may use a mobility device, such as a wheelchair, walker, cane, crutches, etc.)

  • Assistance in boarding is best by going to the last (South end) train car.
  • Train Hosts are located at the second door of the South train car. They will put down the ramp to bridge the gap between the train and platform when boarding or exiting.
  • Large blue and white access symbols are found on the platform to guide you to boarding area.
  • Designated priority seats are located at the entrance on lower level or each train.
  • Additional seats flip up easily to offer more seating options.
  • The restroom is accessible and can be found on the south end train car. Remember to lock the door.
  • Train Hosts are available to answer your questions and to offer assistance as requested to board and exit the train.
  • The train's second level is accessible by stairs only. The lower level of the last car on the south end of the train will always be fully accessible.
  • If you choose to sit upstairs, make sure you can get down the stairs in time to exit the train at your desired stop. The train only stops for about 20-30 seconds at each station on the route.
Image of person in wheelchair on train platform Image of person in wheelchair boarding the train via ramp Image of person in wheelchair on train platform

Image of restroom door Image of accessible restroom interior Image of train host
Image of designated prioroty area on train Image of person in wheelchair using designated area

Deaf/hearing impaired:

  • Train Hosts will provide information and assistance as requested.
  • Large signs and banners announce the station location - be alert and watch for your stop.
Image of train host assisting hearing impaired person Image of platform informational signs

For further information on how to make your ride more enjoyable, please see the Rider Rules. To view the Paratransit Services Eligibility Brochure, click here