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First Time Riders

Riding UTA is as easy as 1-2-3, and this website has the tools and information to help you get to where you want to go.

  • Call Customer Service at (801) 743-3882 (RIDE-UTA) for questions and assistance with UTA services (Bus, FrontRunner or TRAX), or if English is your second language.
  • If you would like free one-on-one travel training to ride UTA’s 100% accessible transit system, please call the Travel Training Department for more information at (801) 287-2276. This is a free service to anyone who would like to learn how to use the transit system. Click here to download the Mobility Training Brochure.
  • Telephone communication for deaf/hearing impaired is available by dialing 711.
UTA Family of Services Map Legend Colors Route Number - What Do They Mean? How to Load
UTA's Family of Services Map Legend Route Numbers Loading



Step-by-Step Instructions

Step 1 Use UTA’s Trip Planner to find the transportation option(s) you will need to use to get from point A to point B. You can also refer to the Systems Maps section for an overview of the system or the Route Finder page for more travel options.
Step 2 Go to the Schedules section  for departure and arrival times. Detours will be noted in red.
Step 3 Pay your fare either in advance via the Buy a Pass Online link, at your nearest Pass Sales Outlet, or by using the Ticket Vending Machines or the Electronic Fare Collection system located at TRAX and FrontRunner stations. You must have exact change for bus service if you do not purchase an advance pass.

Detailed Instructions

What does UTA offer?

UTA has seven categories of services:

Customers with disabilities:

UTA is committed to providing services to all customers, including passengers with disabilities. UTA’s entire fleet is 100 percent accessible and complies with the Americans with Disabilities Act (ADA) of 1990. In addition, UTA offers curb-to-curb Paratransit service for people whose functional ability prevents them from using regular UTA services. Call the Mobility Center for more information: (801) 287-2263.

How much does it cost?

UTA offers a variety of fare options ranging from a one-way trip to a premium monthly pass. There are discounted fares for participating organizations, low income, students and seniors. UTA also operates a Free Fare Zone in downtown Salt Lake City. For detailed pricing options, visit the Fares page.


How do I pay?

Fares can be purchased online via Buy a Pass Online, at your nearest Pass Sales Outlet, the Ticket Vending Machines or the Electronic Fare Collection system located at TRAX and FrontRunner stations. You must have exact change for bus service if you do not purchase an advance pass; bus cash fares are collected in fare boxes located at the front of each bus.

See below to view a “how to” video on UTA’s Ticket Machines:

See below to view a "how to" video on UTA's Ticket Vending Machines in Spanish

How do I get from point A to point B?

The Trip Planner tool will provide you with your transit options, such as using TRAX only or using a combination of bus and TRAX services, and the schedule and duration of your trip. There is also a “reverse itinerary” to plan your return trip. You can also refer to the System Maps section to get an overview of the transit system or the Route Finder page for a complete schedule.

Once you’ve determined your preferred transit option, decide how you will pay your fare and head out to your designated stop.  Please arrive at your stop early to ensure you meet your bus or train.

Need more help?

Call UTA Customer Service (801) 743-3882 (RIDE-UTA) or the Travel Training Department for a one-on-one travel training at (801) 287-2276.