Riders with Disabilities

The following instructions are intended to help those riders with disabilities in using TRAX and fixed-route bus services. For further information on how to make your ride more enjoyable, please see Your Guide to Riding UTA and the Rider Rules. For more information on UTA accessibility, click here.

TRAX Station and Boarding Train

For everyone:

• ALWAYS be at the platform or at the top of the access ramp ready to board the train
  
• Have a valid form of fare payment ready to show upon request
  
• Board as quickly as possible and either take a seat or hold on as the train moves quickly
• At the access ramp, you must ask for specific assistance from the Operator.
• At the platform, you must push the button to open the train doors. When the button lights, both outside and inside the train, it is active. You must push the button to open the train doors to enter and exit. When the light goes off, the door will not open. Wait for the next train.
• Please observe all rider rules

Physical (mobility devices – wheelchair/scooter):

• Be ready to board at the top of the access ramp.
• Stay behind the yellow line and warning strips. Move into the designated seating area – ask the operator to put up seats if needed.
• Hold on to something for balance as the train pulls away quickly.
• Operator may ask what destination stop you will need so he/she can be prepared to assist with the bridge plate for you to exit the train.

Limited mobility (ambulatory with cane, walkers):

• If you cannot safely get up and down the steps, then be ready to board at the top of the access ramp.
  
• Stay behind the yellow line and off the warning strip.
• Move to available seating as safely and quickly as possible
• If you need specific assistance, ask the Operator

Deaf/hearing impaired:

• Signs at each platform announce the time for your next train.
  
  
• Wait behind the yellow line and safety warning strips.
• Interior signs announce the next station.
• Signs at each station identify the location.
• At the platform, you must push the button to open the train doors. When the button lights, both outside and inside the train, it is active. You must push the button to open the train doors to enter and exit. When the light goes off, the door will not open. Wait for the next train.

UTA Fixed Route Buses

For everyone:

• Arrive at bus stop a few minutes before schedule to be ready to board the bus
• Have fare (pass, token or money) ready
• If you need assistance from the driver, be specific about your request and ask before the bus begins moving to avoid distracting the driver
• Board and find a seat as quickly as possible
• If no seat is available and you are required to stand, take a firm handhold before the bus begins to move
• Please observe all rider rules

Physical (mobility devices – wheelchair/scooter):

• When waiting at bus stop, move close to the front of the bus zone, near the bus stop sign.
  
  
• When using ramp, wait until the ramp is ready before attempting to board
  
  
• Using platform lift
  
  
• Securement area (tie downs) – driver will secure wheelchair in the securement area. Additionally lap/shoulder belts are available on request.
  
  
• Use the call strip on seat or lowered pull cord to signal desired stop
  
  
• You may request a courtesy stop to exit the bus at another safe location if a regular stop is not as accessible

Limited mobility (ambulatory with cane, walkers):

• When waiting at bus stop, move close to the front of the bus zone, near the bus stop sign
• Street furniture such as benches and shelters are available at some bus stops
• Kneeling feature is available upon request
  
  
• Priority seats are available to seniors and persons with disabilities; request assistance from the operator
  
  
• Ask the driver for time to get to seat before leaving stop
• Use the call strip on seat or lowered pull cord to signal desired stop

Blind/visually impaired:

• Operator announces bus # at front of zone served by multiple routes
• Operator makes stop announcements
• Operator should announce additional/specific locations when requested

Deaf/hearing impaired:

• Communicate in a method most comfortable
• Sometimes it is best to have your bus stop location clearly written down before you board the bus to show the operator
  

Cognitive:

• Ask the driver for specific assistance that meets your needs
• If needed, write your destination down in advance

For further information on how to make your ride more enjoyable, please see Your Guide to Riding UTA and the Rider Rules.