UTA works to resolve complaints as thoroughly as possible. This measures the number of days between receipt of the customer complaint and resolution.

Average Time To Resolve an Issue

“UTA Customer Service Focus Agents receive feedback, comments, concerns and opinions from customers and constituents. While the majority of customer calls can be resolved in one call, there are times when resolution requires a review of a safety video or additional investigation by another department to determine the cause of the issue or to schedule additional training for employees.”

- Cindy Medford, UTA Manager of Customer Service