Updated: October 2, 2020
New updates highlighted below.
Face coverings are now required on all UTA services, click here for more information
The safety and wellbeing of our riders, employees and community remains our top priority. Public transit is an essential service and we are committed to operating our service in the safest way possible. To achieve this, we have implemented enhanced safety and disinfecting procedures on bus, rail and paratransit services.
What We are Doing to Keep You Safe
As COVID-19 cases have recently increased in Utah, beginning July 1, 2020, Utah Transit Authority requires all riders and employees to wear face coverings system wide until further notice.
Vehicle, Station and Facility Cleaning
In addition to our regular daily vehicle and station cleaning, we have implemented additional disinfecting measures to keep you safe, including:
- Daily disinfecting of all vehicles, stations and facilities, including all surfaces that are frequently touched using EPA-approved disinfectants and electrostatic backpack disinfectant sprayers.
- On UTA On Demand by Via, we have increased our cleaning and disinfecting procedures to ensure the safety of our riders. We have also implemented in-app wellness checks for riders and drivers to confirm they are symptom free before riding or driving.
- Periodic testing of surfaces using ATP monitoring to verify the effectiveness of cleaning and disinfecting measures on vehicles.
Additional Safety Measures
- UTA is providing complimentary face masks to riders who need them. Face masks are available on most buses and trains, or for pick up at our Customer Service locations. You may also call 1-801-RIDE-UTA and we will mail a mask to you.
- Providing hand sanitizer and appropriate PPE to operators and employees.
- To keep everyone safe while riding TRAX, operators are now opening the doors after arriving at stations so riders do not need to press the button to open the door. Customers with disabilities who need to use the ramp will need to push the button to deploy the ramp.
Social Distancing on Transit
UTA has taken several measures to promote social distancing on our system to protect our riders and employees. Please follow CDC guidelines for protective measures, such as wearing a face covering and maintaining a 6-foot distance from others. We ask that customers avoid riding if they are experiencing COVID-19 symptoms.
- On buses, passengers are asked to stay behind the yellow passenger line, which has been moved back to provide 6 feet of distance between operators and riders.
- Signs have been posted on our buses advising riders to board through the rear doors. Passengers that need the ramp or require assistance may still board through the front door.
- On TRAX and FrontRunner, yellow ropes or signs designate an area of separation between operators and riders to promote social distancing. Customers with disabilities who need to use the ramp to board/alight are still being accommodated.
- Bus operators and Transit Police Officers are not physically handling passes and will be conducting visual fare inspections only.
- With more people staying home and ridership down, social distancing has become easier to practice while riding transit.
- A temporary plexiglass operator barrier has been installed on some of our buses and will eventually be implemented on our entire bus fleet. Passengers who need the ramp or require assistance may still board/alight through the front door and make their way past the barrier to their seat, or the area where their mobility device will be secured.
- On UTA On Demand by Via, we are reducing the total number of passengers in each shared ride to a maximum of 3 people per vehicle to ensure riders can maintain a comfortable distance from each other. We are also installing a physical partition between the driver cabin and passenger seating area.
What You Can Do to Stay Safe
We all have a part in preventing the spread of COVID-19 and can keep everyone safe by following recommendations from our health experts:
- Wear a face covering while out in public
- Stay home if you are sick or have been in close contact with someone who has the COVID-19 coronavirus
- Wash your hands often with soap and water for at least 20 seconds
- Disinfect shared surfaces and frequently touched objects
- Avoid touching your eyes, nose and mouth
- If you have to cough or sneeze, be sure to do so in your arm or a tissue
Alignment with State Restriction Levels
With Provo and Orem recently transitioning to the moderate-restriction (orange) level, UTA is now following the state's moderate-restriction guidelines. Early on in the pandemic, UTA decided to take the approach of following the highest level of safety guidelines of any city or county within our service area. This transition to the moderate-restriction level will not require any major changes to what we are currently doing. We continue to clean and disinfect our vehicles on daily basis and are closely monitoring passenger loads on our vehicles in order to prevent overcrowding and ensure social distancing is possible while riding.
Similar to other transit agencies across the country, UTA has seen a significant decrease in ridership due to the COVID-19 pandemic. With the lower than normal ridership, we are seeing a decrease in fares and expect a decrease in our sales tax revenue. As part of the ongoing effort to limit the spread of the COVID-19 virus and ensure fiscal responsibility, we have implemented several service adjustments to meet current ridership levels and allow for social distancing on our vehicles.
Our most recent service adjustments took place on August 23 for our August 2020 Change Day. Much of the service that was adjusted back in April has been restored to 91 percent of our pre-COVID service levels. These August 2020 Change Day adjustments target improvements for those who need our service the most. Several routes have received service improvements that exceed the pre-COVID level of service. Service on some routes remains reduced or suspended based on ridership, demand, and financial resources.
To view the August 2020 Change Day service details, click here.
Use one of the following tools to plan your trip and be sure to check our holiday schedule information:
- UTA Trip Planner - rideuta.com/tripplanner
- Transit app - https://transitapp.com/download
- Google - https://apps.apple.com/us/app/google-maps-transit-food/id585027354
Paratransit service continues to operate as normal to provide service to riders for their essential needs. However, we have suspended our normal call-in protocol until further notice. Anyone calling to schedule or cancel a trip up to seven days in advance will be instructed to leave a voicemail with their request. We will call you back to confirm your request. If you leave a voicemail to schedule a trip, we will call you back no later than 5:00 p.m. the day before your scheduled trip. To keep you and our operators safe, we ask that riders cancel any non-essential trips at this time. If you need to cancel a previously scheduled trip, please call 801-287-7433 as soon as possible.
UTA’s Mobility Center, which facilitates UTA’s Paratransit eligibility process, has implemented the following safety measures until further notice:
- The Mobility Center office will be closed to the public.
- The Mobility Center will be answering phone calls Monday – Friday 8:00 a.m. - 4:30 p.m. to assist customers.
- If you need a replacement Paratransit ID Card, please call 801-287-2263 and we will send you a new card by mail.
We are still accepting applications for UTA Paratransit Services and have implemented a temporary eligibility process until we will be able to open our doors again to the public. For details please call the UTA Mobility Center at 801-287-2263.
UTA Recovery Task Force
UTA has assembled a Recovery Task Force to ensure a resilient recovery from the COVID-19 pandemic. This group has been tasked with developing a customer-centric service restoration plan that recognizes the risk levels and geographic variances in our service region.
To tack our recovery efforts, we have developed a COVID-19 recovery storyboard to provide more detailed information on ridership, safety, service and planning and financial updates.
Honoring Our Dedicated Employees
We would like to recognize our operators and employees who continue to provide service for those who rely on UTA. We invite you to review this short message about how UTA and its dedicated employees remain committed to providing safe and reliable service to the people who are relying on us.
There have been many efforts to honor the essential front line employees who continue to serve their communities throughout the COVID-19 pandemic. We wanted to share a few videos that recognize and celebrate these essential workers.
Thank You to America’s Public Transit Workers
A Musical Thank You to Our Essential Workers
Follow UTA on Twitter and Facebook for updates about transit and COVID-19.
Utah Leads Together - Utah’s Plan for a Health and Economic Recovery: https://coronavirus-download.utah.gov/Governor/Utah_Leads_Together_Version_4.0_061720.pdf
Utah Department of Health: https://health.utah.gov/coronavirus
Centers for Disease Control and Prevention: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Intermountain Healthcare COVID-19 Updates: https://intermountainhealthcare.org/covid19-coronavirus/?utm_source=coronavirus&utm_medium=vanitydomain&utm_campaign=coronavirus20200302
University of Utah Health COVID-19 Updates: https://healthcare.utah.edu/coronavirus/
FEMA: Coronavirus Rumor Control: https://www.fema.gov/coronavirus-rumor-control
Community Lifelines: https://www.fema.gov/lifelines